Order specifications

1. Registration
Registration is not required for ordering.
Customers who choose to may register with the Finnish National Gallery’s customer registry (personal data file) by supplying the required information. An e-mail address is required to subscribe to the newsletter for the Finnish National Gallery’s online shop.

2. Order confirmation
Once an order has been received, an order confirmation shall be sent to the e-mail address provided by the customer. The binding purchase agreement shall enter into force once the Finnish National Gallery’s online shop has sent the order confirmation by e-mail. The Finnish National Gallery reserves the right not to supply a product if the stock quantity was incorrect. In such cases the order shall be cancelled and the customer reimbursed for any payment already made for the product in question.

3. Prices
The valid price is the price listed in the pricelist of the Finnish National Gallery’s online shop. The prices are valid only when ordering from the Finnish National Gallery’s online shop. The Finnish National Gallery reserves the right to amend prices. All prices include VAT.

4. Delivery
If a product is in stock, the order shall be sent without delay. The delivery time within Finland is usually 2 to 4 workdays from the moment the order is received.

The delivery charge for each delivery within Finland is 8 euros delivered to the nearest post office or 20 euros delivered to the customer’s home address. There is no delivery charge if the customer picks up the order from the Ateneum or Kiasma Shop by selecting “Pick up from museum shop” as the delivery method. The Finnish National Gallery’s online shop deliveries are handled by Suomen Posti.

The delivery for charge for each delivery to EU countries is 20 euros, to European countries 35 euros and to all other countries 40 euros.

5. Payment
Payment for orders to be delivered within Finland is made using the Klarna Checkout service. The payment options are a Klarna invoice, immediate payment using online banking or payment by credit card. Click here to read the payment terms for Klarna Checkout.

6. Returns
Customers are entitled to return unused products in their original packaging free of charge within fourteen (14) days of receiving the products. A return form with detailed instructions is included with each delivery. The price of the returned products is reimbursed without delay as soon as the product has been returned and inspected.

If a product is damaged during shipment or is in any other way defective, customers should contact our customer service immediately (museoshop@kansallisgalleria.fi, tel. +358 294 500 381, Tue-Fri 10am-3pm) to arrange the delivery of a replacement.

7. Settlement of disputes
This distance selling agreement, including any disputes or disagreements related to it, is subject to Finnish law.